SHIPPING
INFORMATION
Shipping Options
We offer three convenient shipping methods:
- Collection from Our Premises in Cape Town: On arrangement you can personally collect your koi and products from our location at Zevenwacht, Kuils River, Cape Town.
- Courier Service: This option is available for product shipping only. Delivery typically takes 2-3 days via road.
- Airport Collection (Same Day): This is for koi purchases only. We offer same-day airport collection. We ship koi from Cape Town International Airport to select destinations, including Gauteng, Bloemfontein, Durban, Port Elizabeth, and East London. Please note that for airport collection, you’ll need to retrieve your order from the designated cargo area. We do not sell or ship internationally.
Payments
Payfast for credit card, debit card and EFT payments.
Cash is also an option on local collection.
Returns Policy
At Koi Select, we strive to provide you with high-quality koi and products that meet your expectations. However, we understand that there may be instances where you need to return items. Please review the following guidelines regarding returns:
Koi Returns:
Due to the sensitive nature of live fish and our commitment to their health and well-being, we do not accept returns on koi. Every precaution is taken to ensure that our koi are in optimal condition before they leave our facilities. However, if you encounter any issues with the health or condition of your koi upon arrival, please contact us immediately so that we can address your concerns. Quinton 082 2900 429
Product Returns:
If you wish to return a product purchased from Koi Select, please adhere to the following guidelines:
1. Return Eligibility:
- Products must be returned within 30 days of the original purchase date.
Products must be unused, in their original packaging, and in sellable condition. - Clearance or discounted items are not eligible for return unless they are defective or damaged upon receipt.
2. Return Process:
To initiate a return, please call me directly on 0822900429.
3. Refund Process:
Once we receive and inspect the returned product, we will issue a refund for the purchase price, excluding any shipping charges, to the original payment method used for the purchase.
Refunds may take up to 5-7 business days to process and appear in your account.
Exceptions:
In the event that a product is defective or damaged upon receipt, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
We reserve the right to refuse returns that do not meet our eligibility criteria or are outside of the specified return period.
Contact Us:
If you have any questions or concerns regarding our returns policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase from Koi Select.
Thank you for choosing Koi Select.